Japan and Perth..

Posted July 28th, 2010 in Ume's Interests 6 Comments »

I recently heard from my friends who moved to Japan permanently.  They said that the house they bought is very nice, and I should be visiting them on my next homecoming.  Sure I will! 🙂

They mentioned that they almost forgot how great the Japan’s services are.  For example, there was a problem in the electricity in their house, and they contacted Tokyo Power (like Westernpower here) and asked if the electricity could be fixed sometime soon.  It was Saturday and they seemed to be very busy, but the operator promised that the staff would visit the house within 1 hour.  And, they did.

If it was in Perth, we would probably have to wait their responses at least for few hours, I guess.  And, even if they promise to come and see what’s wrong, they don’t usually come straight away, or not on time. 🙁

Oh, and I’m really tired…. and feel sorry for my husband!  I’ve been waiting and waiting for my car to be ready to be picked up, but no phone call from the dealer yet.  My husband takes me/picks me up from the work every day even though he is busy for his own work.  As I wrote about the dealer before, they said they didn’t have black but they have silver.  I assumed that they have silver being ready to be sold.

I called them up today to see what’s happening.  Then, they told me that they had been actually preparing a SILVER LEAF for me.  And, they said they don’t have silver at the moment, and are still waiting for the delivery to arrive.  It will be another one and half weeks……   I NEED A CAR!

I was so upset… again!  First, they told me that they had black car, so I signed on the contract.  Then, they said they didn’t have black and offered me a silver.  Now, they said they didn’t even have a silver??? (@[email protected])

I can’t believe it… I’m used to this type of thing since I came to Perth, but still!  I sometimes really miss Japan..

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6 Comments on “Japan and Perth..”

  1. 1 John said at 2:44 pm on July 28th, 2010:

    Sounds like a very dodgy dealer in my opinion. Does this kind of thing happen to you a lot or is this a Perth thing?

  2. 2 Megan said at 7:54 pm on July 28th, 2010:

    Oh, Ume!
    I’m with you. Customer service is so slack and disappointing in Perth. The service you receive is non-existent. It is so infuriating. I don’t blame you for getting upset..
    I always make a very big fuss until I get my own way (just basic customer service that I am asking for). I have been waiting for two weeks for Alinta Gas to call me about my hot water system. Hahaha, it is a joke!
    I hope you will get your new car soon! But they spoil it by making it so difficult for you!

  3. 3 achan said at 10:23 pm on July 28th, 2010:

    Hi Ume I really enjoy your blog, you are my other half! I am an Aussie living in Japan.

    While service in Japan is usually great and service in Oz usually pathetic sometimes it is quite the opposite. My friends here bought a house almost 3 months ago and their telephone was only connected LAST WEEK. Can you believe it? It is true. I have never heard of such poor service in Japan. I would have been complaining all the time.

  4. 4 umepontarou said at 9:49 am on July 29th, 2010:

    John,

    I’m guessing it’s Perth thing… (no offense!)
    As I’m from Japan, I just had to compare things between Japan and Perth since I came here, and lots of things were culture shock to me.

    I know Japan can be little too serious, but I still feel that things are too casual here sometimes.
    When I talked to the dealer he sounded like it’s not a big deal and he was laughing on the phone :p

  5. 5 umepontarou said at 9:54 am on July 29th, 2010:

    Megan.

    I know you’ve been to Japan several times and you understand the high standard service in Japan. I’m not asking for the same level of service here, but this is bit too much!

  6. 6 umepontarou said at 10:03 am on July 29th, 2010:

    Achan ,

    Oh that’s not good 🙁 Which telephone company is it? Your friends should write them a complain!
    Yes things could not be perfect all the time in Japan, but overall I still think Japan’s service is sugoi. It doesn’t mean it’s good all the time though..

    You are living in Japan, which mean you like living there? 😀


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